Shipping Policy

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Customized or bulk orders may require additional processing time, which will be communicated at the time of order.

2. Shipping Methods & Delivery Time

• Standard shipping is available across all domestic locations. Delivery usually takes 3–7 business days.
• Expedited shipping options may be available at checkout for faster delivery.
• Delivery times may vary due to holidays, stock availability, or logistical constraints.

3. Shipping Charges

• Shipping charges are calculated at checkout based on the weight, size, and destination of the order.
• Free shipping may be offered on select orders or promotions, as specified at the time of purchase.

4. Order Tracking

• Once the order is shipped, a tracking number will be provided via email.
• Customers can track their shipment through the carrier’s website or tracking portal.

5. Shipping Restrictions

• Certain bulk, hazardous, or oversized products may have shipping restrictions depending on the region.
• Customers will be notified in advance if a product cannot be shipped to their location.

6. Lost or Delayed Shipments

• In the rare event of lost or delayed shipments, customers should contact support.
• Claims for lost shipments will be investigated, and replacements or refunds will be provided if verified.

7. International Shipping

• Currently, shipping is limited to domestic locations unless explicitly offered.
• Import duties, taxes, and customs fees for international orders are the responsibility of the customer.

8. Contact Support

• For any shipping inquiries, customers can contact support via sales@aesmro.com.