Return and Refund Policy

1. Returns Eligibility

• Products must be unused, in original packaging, and in the same condition as received.
• Returns are accepted within 15 days from the date of delivery for all eligible items.
• Certain items, including perishable goods, consumables, or customized products, are non-returnable.

2. Defective or Damaged Items

• If a product is received damaged, defective, or incorrect, it must be reported within 7 days of delivery.
• Supporting evidence such as photos of the damage or defect is required for processing.
• Defective or damaged items will be replaced or refunded at no extra cost.

3. Return Process

• Contact customer support to initiate a return.
• Pack the item securely in its original packaging along with all accessories, manuals, and invoices.
• Return shipping costs are generally borne by the customer unless the return is due to a defect or error.

4. Refunds

• Refunds will be processed once the returned item is inspected and approved.
• Approved refunds are credited via the original payment method within 7–10 business days.
• Shipping charges are non-refundable except in cases of defective or incorrect items.

5. Exchanges

• Exchanges are subject to product availability.
• Items can be exchanged for the same product or a product of equal value.

6. Non-Returnable Items

• Perishable items, personal hygiene products, safety consumables, or customized bulk orders cannot be returned or exchanged unless damaged or defective.

7. Contact Support

• For any return, refund, or exchange queries, customers can contact support via sales@aesmro.com.

8. Policy Updates

• This policy may be updated periodically. Returns and refunds are governed by the most recent version at the time of purchase.